Communication can be challenging when interacting with someone who has dementia, especially over the phone. It may even be difficult to build community due to the lack of non-verbal cues that can make it difficult to gauge understanding or emotions. However, with the right techniques and mindset, you can foster meaningful conversations that provide comfort and connection for memory care.
This guide is designed for caregivers, family members, and healthcare professionals looking to improve their communication skills with individuals living with dementia.
Understanding Dementia
Before jumping into conversation tips, it’s essential to understand what dementia entails. Dementia is not a specific disease but a term used to describe a range of symptoms affecting memory, thinking, and social abilities. Each person experiences dementia differently, and symptoms can vary widely.
In many cases, individuals might have trouble recalling recent events, struggle to find words, or become easily confused. Recognizing these symptoms will help you approach conversations with patience and empathy.
Tips for Effective Communication
1. Prepare for the Call
- Choose a Quiet Environment: Find a location free from distractions to ensure both you and the person on the other line can focus on the conversation.
- Have Familiar Items Nearby: If you are a caregiver or family member, consider having photos or familiar items on hand to help prompt memories and topics of discussion.
2. Use Simple Language
- Be Clear and Concise: Use short sentences and simple words. Avoid using jargon or complex phrases that might confuse the listener.
- Speak Slowly and Clearly: Give them time to process the information and respond. Pausing after asking questions allows them to gather their thoughts.
3. Ask Open-Ended Questions
- Encourage Sharing: Instead of asking questions that require a simple yes or no, frame your questions to invite more elaborate responses. For example, instead of asking, “Did you eat lunch?”, you could say, “What did you have for lunch today?”
- Use Familiar Topics: Discuss subjects they enjoy or are familiar with—this can include family, hobbies, or favorite memories.
4. Listen Actively
- Show Patience: If there are pauses or if they take time to respond, remain silent and give them the space they need.
- Acknowledge Their Feelings: If they express frustration or confusion, validate their emotions. Phrases like “I understand this can be frustrating” show empathy and support.
5. Use Reminders and Cues
- Offer Context: If the person seems disoriented, gently remind them who you are and the purpose of the call. A simple “Hi, it’s [Your Name], your granddaughter!” can help ground them.
- Reinforce Memory: If they struggle to recall details, it’s okay to repeat information or gently guide them back to a previous topic of conversation.
6. Be Positive and Encouraging
- Use Positive Reinforcement: Celebrate small successes during the conversation. Compliment their efforts to engage, and express joy in connecting with them.
- Share Joyful Moments: Reminiscing about happy memories or sharing positive news can uplift their spirits.
7. Know When to Transition or End the Call
- Watch for Signs of Fatigue: If the person seems increasingly confused or frustrated, it might be a good time to transition or end the conversation. You could say, “It sounds like it’s been a long day, how about we chat again soon?”
- Set Up Future Conversations: Before ending the call, schedule another chat. This gives them something to look forward to and reinforces the bond you share.
Connecting with Your Loved One
Talking to someone with dementia over the phone may require different strategies than in-person conversations. By preparing for the call, using simple language, being an active listener, and maintaining a positive attitude, you can foster meaningful interactions that provide comfort to both you and the individual. Remember that every conversation is an opportunity to connect and create lasting memories, even in the face of dementia.
If you’re looking for more resources on dementia care, consider reaching out to Merryvale Assisted Living in Oxford, GA. Together, we can brighten the lives of those living with dementia through understanding and compassion.
